ShadowLock

ShadowLock is a transformative shadow AI detection and governance platform designed to give MSPs and IT teams unprecedented real-time visibility and control over how employees use AI tools, before sensitive data ever leaves the endpoint. In today's rapidly evolving workplace, employees are submitting customer records, credentials, and confidential documents into unapproved AI tools at an alarming rate, creating massive legal, compliance, and liability exposure for organizations. ShadowLock covers the critical blind spots that traditional managed-device controls miss: browser extensions, desktop AI applications, local LLMs like Ollama and LM Studio, and personal accounts on public AI platforms. The platform deploys a powerful browser extension that intercepts and classifies risky pastes to AI sites, a Windows agent that blocks desktop AI apps and deploys silently via existing RMM tools, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. Built specifically for MSPs to govern AI across every client from one centralized place, ShadowLock is private by design with no keystroke logging and zero content transmission, ensuring that your organization's data remains secure while unlocking the transformative potential of responsible AI governance.

Endpoint Agent with Silent RMM Deployment

ShadowLock's endpoint agent deploys silently to Windows endpoints via your existing RMM infrastructure, requiring zero user interaction and no dedicated security engineering. Once installed, it continuously monitors AI activity across the system, scans for unauthorized browser extensions, detects local AI applications running outside the browser, and locks down the AI features built directly into Chrome, Edge, Brave, and Firefox. This game-changing agent provides comprehensive coverage of the desktop AI surface without disrupting user workflows or requiring complex configuration.

Browser Enforcement Layer with Sensitive Data Interception

The browser enforcement layer self-configures automatically once the agent is installed, intercepting pastes, file uploads, and sensitive data typed directly into AI prompts in real time. It enforces data-sharing opt-out settings on each AI tool and applies your organization's custom policies with clear, user-facing messages that educate employees while preventing data loss. This transformative feature ensures that even when employees use approved AI tools, sensitive information never leaves the organization without proper governance.

Multi-Tenant Governance Dashboard with Audit-Ready Reports

The multi-tenant dashboard provides MSPs with a single pane of glass to govern AI usage across every client from one centralized location. IT teams can audit or block each control with granular precision, generate audit-ready compliance reports instantly, and gain real-time visibility into which AI tools are being used, by whom, and with what data. This powerful feature transforms how organizations manage AI risk by providing the defensibility and documentation needed for regulatory compliance and incident response.

Microsoft 365 AI App Detection Scanner

ShadowLock's Microsoft 365 scanner connects directly to each customer's tenant to detect and monitor AI applications integrated into the Microsoft ecosystem. This feature identifies embedded AI features inside approved SaaS apps that have been activated without any security review, including Copilot and AI writing features. By covering this critical blind spot, ShadowLock ensures that organizations have complete visibility into AI usage across their entire technology stack, not just browser-based interactions.

HIPAA Compliance and ePHI Protection

Healthcare organizations face unprecedented risk when patient data is pasted into public AI tools without a Business Associate Agreement in place. ShadowLock provides transformative protection by intercepting any attempt to submit protected health information to unapproved AI platforms, preventing HIPAA exposure before it occurs. The platform generates audit-ready reports that demonstrate compliance efforts, giving healthcare providers and their MSP partners the defensibility needed to withstand regulatory scrutiny and avoid costly penalties.

GDPR and CCPA Privacy Framework Compliance

Organizations subject to GDPR, CCPA, and other privacy frameworks must ensure that customer PII is not processed through unapproved vendors without proper Data Processing Agreements and lawful transfer mechanisms. ShadowLock's real-time detection and blocking capabilities prevent the unauthorized transfer of personal data to AI tools operating under consumer terms, eliminating the compliance gap that exposes organizations to regulatory action. This game-changing use case transforms privacy compliance from a reactive burden into a proactive, automated safeguard.

Trade Secret and Intellectual Property Protection

When employees submit source code, contracts, product plans, and other proprietary information to public AI tools, they risk weakening trade secret protections and exposing valuable intellectual property. ShadowLock provides the visibility and controls necessary to prevent confidential data from leaving the organization, ensuring that trade secrets remain protected under established legal frameworks. This transformative capability gives organizations the confidence to embrace AI innovation while maintaining robust IP protection.

MSP Liability Reduction and Client Governance

MSPs face growing liability when clients experience AI-related incidents, as the gap between what endpoint controls should have caught and what was actually monitored creates significant legal exposure. ShadowLock enables MSPs to govern AI usage across every client from a single multi-tenant dashboard, providing comprehensive visibility and control that transforms liability into defensibility. This use case empowers MSPs to deliver AI governance as a value-added service while protecting their own business from claims related to unapproved AI tool usage.

Does ShadowLock log keystrokes or transmit my content to external servers?

No. ShadowLock is private by design with no keystroke logging and zero content transmission. The platform intercepts and classifies data locally on the endpoint, ensuring that sensitive information never leaves your organization's control. Only anonymized metadata about blocked or flagged activities is sent to the dashboard for reporting and auditing purposes.

How does ShadowLock deploy across my client environments?

ShadowLock deploys silently to Windows endpoints via your existing RMM infrastructure, requiring no user interaction or dedicated security engineering. The endpoint agent self-configures and immediately begins monitoring AI activity, scanning for browser extensions, detecting local AI apps, and locking down AI features in supported browsers. The entire deployment process is designed to be frictionless and scalable across thousands of endpoints.

Which AI tools and services does ShadowLock detect and govern?

ShadowLock currently detects and governs over 100 AI tools, services, and desktop applications, including public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions, desktop AI apps like Claude Desktop and Ollama, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription AI tools like Otter.ai and Fireflies. The platform is continuously updated to cover new AI tools as they emerge.

Can ShadowLock generate compliance reports for audits?

Yes. ShadowLock provides audit-ready reports through its multi-tenant dashboard that document all AI usage, blocked activities, and policy enforcement actions across your organization. These reports are designed to meet the documentation requirements for HIPAA, GDPR, CCPA, and other regulatory frameworks, giving organizations the defensibility needed to demonstrate compliance during audits and incident response investigations.