Rallied AI

Rallied AI revolutionizes IT support for Managed Service Providers (MSPs) by acting as an autonomous AI technician. It seamlessly integrates with your entire tech stack, resolving Level 1 (L1) and Level 2 (L2) tickets without human intervention. Designed specifically for MSP owners and service managers, Rallied addresses the pressing need for efficient ticket management. It allows teams to communicate with it via popular platforms like Slack and Microsoft Teams, making it feel like a genuine coworker. By handling repetitive tasks such as password resets and account unlocks, Rallied liberates your skilled engineers to focus on projects that drive business growth. With Rallied, MSPs can significantly reduce operational costs while enhancing service efficiency, ultimately unlocking the full potential of their workforce.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 tickets, such as password resets and account unlocks. It executes fixes, notifies users, and updates the ticket status, all without human intervention, streamlining support operations.

Smart Triaging and Dispatching

The AI technician intelligently asks users pertinent questions, categorizes issues by priority, and fills in triage fields. It pulls documentation from IT Glue or Hudu, ensuring tickets are routed to the appropriate technician for resolution.

Onboarding and Offboarding Automation

Rallied simplifies the onboarding and offboarding processes for new hires and contractors. It manages everything from M365 licenses to security group assignments, allowing for seamless transitions with minimal manual input.

Integration with Your Entire Stack

Rallied connects effortlessly with various tools and platforms including ConnectWise, Autotask, and Google Workspace. This extensive compatibility ensures that your existing workflows are enhanced, not disrupted.

Efficient IT Support Operations

MSPs can utilize Rallied AI to handle a high volume of L1 and L2 tickets, freeing up senior engineers from mundane tasks and allowing them to focus on more strategic initiatives that drive business growth.

Rapid Onboarding Processes

When a new hire joins, Rallied automates the onboarding process by setting up necessary accounts and permissions. This ensures that new employees are operational from day one, contributing to productivity immediately.

Streamlined Offboarding Procedures

For outgoing contractors, Rallied manages the offboarding process effectively. It schedules offboarding tasks, revokes access, and reclaims licenses, ensuring security and compliance without manual oversight.

Enhanced User Communication

Rallied AI communicates directly with end-users via Slack or Teams, providing timely updates and resolutions. This seamless interaction fosters a positive user experience and builds confidence in IT support.

What if it breaks something?

You have full control over Rallied's capabilities. You can define what tasks it can autonomously handle and where human oversight is required, allowing for a gradual expansion of its responsibilities as you gain trust.

How does Rallied compare to other AI tools?

Unlike many other AI solutions requiring extensive setup and ongoing management, Rallied is designed to operate effectively with minimal intervention. It connects to your tools swiftly and begins working almost immediately.

Can Rallied integrate with my existing software?

Absolutely! Rallied is built to connect with numerous tools like ConnectWise, Autotask, and Google Workspace, ensuring that it fits seamlessly into your existing tech ecosystem without disrupting workflows.

How long does it take to implement Rallied?

Rallied boasts a rapid deployment process. After an initial kickoff call to map your stack, it can be integrated and operational within the same week, allowing your team to start reaping the benefits almost immediately.