Twig

About Twig

Twig is an innovative AI assistant focused on customer experience, offering 24/7 support for users and agents. Its unique capability allows instant issue resolution through seamless API integrations and accurate, sourced responses, making it the ideal solution for enhancing productivity in customer support environments.

Twig offers flexible pricing plans including Enterprise options starting at $500/month, with benefits like unlimited user seats and AI responses. Upsgrading enhances performance with tailored solutions, allowing businesses to efficiently manage customer interactions and improve response times while enjoying full support and zero IT concerns.

Twig's user interface is designed for seamless interaction, featuring intuitive navigation and accessibility across various devices. Its layout prioritizes user experience, allowing easy access to AI functionalities like response generation, knowledge management, and analytics, which ultimately enhances support teams’ efficiency and productivity.

How Twig works

Users start by seamlessly onboarding with Twig, where they can integrate their private data sources for the AI to learn from. Navigating the platform is straightforward, with features like real-time question answering, API integrations, and customizable templates to ensure personalized customer interactions, while continually enhancing support capabilities through data-driven insights.

Key Features for Twig

Instant Issue Resolution

Twig's instant issue resolution uniquely empowers customer support by providing real-time answers. This feature significantly cuts down response times, alleviating frustrations for users and enhancing agent efficiency. With reliable, sourced answers at their fingertips, support teams can focus more on complex tasks while Twig handles basic queries.

Session Memory

Session memory in Twig enhances user interactions by remembering previous chats, ensuring continuity in support. This feature allows Twig to provide relevant follow-up answers faster and more accurately, creating a seamless experience for users and contributing to increased satisfaction in customer service engagements.

Built-in Knowledge Base

Twig's built-in knowledge base allows users to manage and create contextual responses from historical data effectively. This feature facilitates quick access to templated answers, ensuring support agents deliver accurate information promptly, optimizing workflow while improving overall customer engagement and satisfaction rates.