LiveChat

About LiveChat

LiveChat is an innovative platform designed for businesses looking to enhance customer support efficiency. Featuring an AI-powered Chat Summary tool, it automatically generates concise summaries of chat transcripts, helping users to quickly grasp key conversations. This ensures better communication and an upgraded user experience, making chat management seamless and effective.

LiveChat offers flexible pricing with plans starting from a free option providing 10,000 tokens, ideal for trial users. For those needing more, subscriptions include Plus at $24/month for 3 million tokens, Lite at $8/month for 1 million tokens, and Premium at $40/month for 5 million tokens, allowing users to scale as needed.

The LiveChat user interface is intuitive, featuring a clean and accessible layout that enhances navigation. Users can easily access the Chat Summary tool and manage their settings without confusion. Unique features like automatic summaries and a dedicated reports section deliver valuable insights, improving overall user engagement and satisfaction.

How LiveChat works

Users start with LiveChat by signing up and accessing the Chat Summary tool. After onboarding, the app integrates with existing chat systems, automatically generating summaries when chats are archived or tagged. Users can also create summaries manually and explore historical data in the reports section, streamlining their chat management process efficiently.

Key Features for LiveChat

Automatic Summary Generation

The automatic summary generation feature of LiveChat utilizes OpenAI technology to provide concise summaries of chat transcripts. This unique capability saves users valuable time, allowing for quick insights into conversations without sifting through lengthy dialogues, thus enhancing overall efficiency in customer interactions.

Dedicated Reports Section

LiveChat's dedicated reports section offers users the ability to view historical summaries with comprehensive details like chat ID and token usage. This valuable feature ensures users can easily track their interactions and monitor token balance, enhancing transparency and control over their chat management processes.

Flexible Token Usage

LiveChat promotes user flexibility with its token-based model, offering an initial 10,000 free tokens allowing for trial use. Users can top up tokens as needed, accommodating varying usage levels. This structure not only provides value but also empowers users to manage their resources effectively.