Canny
About Canny
Canny is a leading customer feedback management software that empowers product teams to collect and prioritize user insights effectively. By seamlessly capturing feedback from various channels and organizing it in one centralized platform, Canny facilitates informed decision-making, enabling businesses to innovate based on user needs and enhance product offerings.
Canny offers flexible pricing plans that cater to businesses of all sizes, from startups to enterprises. Each tier provides increasing access to features that streamline feedback collection and analysis. Upgrading grants enhanced tools for prioritizing requests and better user engagement, ensuring that teams maximize their capacity for listening to customer needs.
Canny features a modern, intuitive interface that simplifies the user experience. Its clean layout enhances navigation through feedback requests, analytics, and project management tools, allowing users to efficiently manage and respond to customer insights. This user-friendly design makes Canny an exceptional platform for organizations eager to foster user engagement.
How Canny works
Users begin their journey with Canny by signing up and onboarding with a simple installation process. Once activated, users can collect and manage customer feedback through tailored feedback portals and integrations with tools like Intercom and Slack. They can analyze this feedback to establish priorities and build roadmaps, thereby ensuring that product development is aligned with user demand and enhances overall engagement.
Key Features for Canny
Automated Feedback Capture
Canny’s automated feedback capture feature allows businesses to effortlessly gather and deduplicate customer insights from conversations. This unique capability ensures that no valuable feedback slips through the cracks, enhancing product teams' ability to focus on the most impactful feature requests for users.
Prioritization Formula
Canny offers a customizable prioritization formula, enabling users to score feedback based on impact and effort. This feature empowers product teams to focus on the most critical requests, optimizing their roadmaps and ensuring that development aligns closely with user demand for maximum impact.
Changelog & Updates
Canny includes a comprehensive changelog feature that allows businesses to publish updates and notify users about new feature developments. This functionality fosters transparency and customer engagement, ensuring that users remain informed and involved in the ongoing evolution of products they use.
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