Solidroad

About Solidroad

Solidroad is a pioneering platform offering AI-powered coaching for customer-facing teams. Designed for managers and trainers, it streamlines training with real-time call scoring, personalized feedback, and realistic simulations across various communication channels. Solidroad enhances rep performance, saving time and resources while ensuring synchronized team development.

Solidroad features three pricing tiers: Starter at $199/month for up to 10 users, Growth at $499/month for up to 50 users with advanced analytics and CRM integration, and custom Enterprise plans for larger teams. Each plan increases the coaching effectiveness and user support, promoting superior training outcomes and efficiency.

Solidroad’s user interface is designed for optimal navigation and usability. With intuitive layouts and user-friendly features, users can easily access training tools and feedback mechanisms. The seamless browsing experience enhances engagement, ensuring users can maximize benefits from the platform without any technical hindrances.

How Solidroad works

Users begin their journey with Solidroad by onboarding through a comprehensive setup process. After creating an account, they can upload or integrate conversations to score and analyze performance live. The platform’s coach feature allows users to engage in realistic simulations while receiving feedback based on custom scorecards, facilitating efficient learning and improvement.

Key Features for Solidroad

Live Call Scoring

The live call scoring feature of Solidroad transforms training by allowing real-time assessment of customer interactions. This innovative tool enables teams to receive instant coaching and feedback, ensuring reps continually refine their skills and improve their performance throughout conversations, ultimately leading to better customer engagement.

Realistic Simulations

Solidroad offers realistic simulation training across various communication methods, including voice, chat, and email. This feature enables teams to practice in a safe environment, enhancing their conversational skills. Users refine their techniques and gain confidence, resulting in improved performance during actual customer interactions.

Custom Scorecards

Solidroad’s custom scorecards provide tailored feedback to users, aligning training with specific performance metrics. This feature allows managers to monitor rep progress and identify areas for improvement, enhancing overall team effectiveness. Personalized coaching leads to significant upskilling of customer-facing teams, optimizing their capabilities and results.