Knowmax
About Knowmax
Knowmax is an innovative knowledge management platform designed to optimize customer experience (CX). Tailored for various industries, it empowers teams by providing actionable, contextual insights across channels. With features like AI-driven decision trees, Knowmax reduces error rates, training times, and enhances overall service standards.
The pricing plans for Knowmax are tiered to accommodate various business needs. Each subscription includes advanced knowledge management features, with options for personalized demos and tailored solutions. Upgrade for superior customer support, comprehensive training resources, and enhanced user functionality designed to streamline your CX processes.
Knowmax's user interface is designed for seamless navigation, enhancing user experience with an intuitive layout. Featuring centrally placed tools and interactive decision trees, it allows users to access knowledge with ease. This structure not only minimizes search time but also supports effective training and onboarding.
How Knowmax works
Users begin their journey with Knowmax by signing up for a demo, where they're introduced to the platform's features. Post-onboarding, they can utilize the intuitive search engine to access relevant knowledge effortlessly. From creating visual guides to conducting agent training, Knowmax integrates seamlessly into daily operations, enhancing service delivery and self-service capabilities.
Key Features for Knowmax
AI-Driven Cognitive Decision Trees
Knowmax's AI-Driven Cognitive Decision Trees allow users to transform complex standard operating procedures (SOPs) into interactive workflows. This unique feature enhances customer service by providing agents with next-best actions, ensuring speedy and personalized resolutions, ultimately elevating the overall customer experience.
Omnichannel Self-Help Guides
Knowmax enables businesses to create omnichannel self-help guides, allowing customers to access information across various digital channels. This feature not only empowers users with the ability to assist themselves but also frees agents to focus on more complex queries, improving overall efficiency and support quality.
AI Content Migration Engine
The AI Content Migration Engine of Knowmax ensures a hassle-free knowledge transition for businesses. By efficiently auditing, migrating, and launching existing content, it preserves vital information while reducing downtime, allowing organizations to focus on delivering exceptional service with minimal disruption to their operations.
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