Deflekt.ai
About Deflekt.ai
Deflekt.ai is designed for businesses looking to enhance their customer support operations by automating replies across various channels. This innovative platform assists teams in deflecting up to 50% of support tickets, allowing users to focus on critical inquiries while improving overall efficiency in customer service.
Deflekt.ai offers a Free plan with 100 monthly deflections, ideal for testing the service. The Grow plan is available at $17/month, allowing up to 3 projects and 1500 deflections monthly. The Pro tier, priced at $67/month, supports more extensive usage, with custom plans available for tailored requirements.
The user interface of Deflekt.ai is designed for effortless navigation and seamless interaction. The layout is intuitive, featuring customizable options that cater to brands’ specific needs, ensuring a user-friendly experience. This design enhances engagement while streamlining support focused on automation and efficiency.
How Deflekt.ai works
Users begin by signing up for Deflekt.ai, where they can set up their account and integrate it with their existing support channels like email, web chat, Slack, and Teams. The platform facilitates the addition of content from various sources, allowing automated replies to frequently asked questions. Customization is straightforward, enabling users to adjust settings for branding and localization. With just a few clicks, users can monitor automated responses, learning from interactions to improve performance, resulting in reduced support tickets and enhanced user satisfaction.
Key Features for Deflekt.ai
Automated Replies Across Channels
Deflekt.ai features automated replies across multiple support channels, significantly reducing the volume of incoming tickets. This core functionality improves efficiency and response times for businesses, allowing teams to focus on complex inquiries while automated solutions handle routine questions, ultimately enhancing customer satisfaction.
Human Support Escalation
Deflekt.ai ensures that human support is always just a click away. When automated replies can't fully address user needs, the platform captures the requester's information, forwarding the issue to a human representative. This seamless escalation guarantees enhanced user experience and support satisfaction.
Customizable Support Experience
Deflekt.ai allows businesses to fully customize their support experience. Users can tailor the text and appearance of automated messages to align with their brand's tone and style across all channels, ensuring a cohesive experience while addressing customer inquiries effectively.
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