AskLettie

About AskLettie

AskLettie is a transformative AI property management assistant designed to liberate landlords and letting agents from the chaos of 24/7 tenant communication. This game-changing tool automates the entire maintenance request process through the platform tenants already use and love: WhatsApp. It acts as your intelligent, always-on first line of support, instantly engaging with tenants, triaging their issues with expert precision, and logging every detail automatically. Built specifically for the UK market, AskLettie is more than just a chatbot; it's a comprehensive compliance and time-saving engine. It provides landlords with calm, complete control by eliminating missed calls, chaotic communication, and manual logging. The core value proposition is profound: reclaim your time, enhance tenant satisfaction with instant responses, and build an ironclad, automatic audit trail that prepares you for current and upcoming regulations like the Renters' Right Act and Awaab's Law. AskLettie doesn't just manage requests; it transforms property management from a reactive, time-consuming burden into a streamlined, proactive, and compliant operation.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie provides instant, round-the-clock support for tenants through seamless WhatsApp integration, requiring no app downloads. The AI intelligently converses with tenants to understand their issues, ask clarifying questions, and assess urgency. This immediate engagement drastically reduces tenant frustration from slow responses and automatically captures every request, turning chaotic calls into structured, logged conversations from the very first message.

Visual AI Analysis for Instant Fault Assessment

This revolutionary feature allows tenants to send photos of their issues directly through WhatsApp. AskLettie's AI then analyses these images to instantly identify faults, assess severity, and determine the likely cause. This cuts out days of back-and-forth descriptions and guesswork, enabling faster, more accurate diagnosis and ensuring critical issues are prioritized immediately without manual intervention.

Automatic, Un-editable Audit Trail

Every single interaction is automatically time-stamped and logged into a permanent, un-editable record within the web dashboard. This includes all tenant messages, AI replies, and any actions taken. This builds a perfect, compliance-ready history for each property and tenant, serving as your centralised evidence locker for all repairs, certificates, and landlord notes, all in one secure place.

Expert-Grade AI with Live Data Access

Unlike generic chatbots, AskLettie's intelligence is specifically trained on thousands of real UK maintenance cases and appliance manuals. Furthermore, it has live internet access to pull in up-to-the-minute information, such as local weather reports or service statuses. This combination allows it to provide expert-level, context-aware guidance and triage, helping tenants self-solve simple issues and ensuring accurate, reliable support.

Use Cases of AskLettie

Ensuring Compliance with Awaab's Law & Renters' Right Act

For landlords worried about new legislation, AskLettie is a game-changer. It automatically collects the timestamped data required to prove you acted swiftly on damp, mould, and repair issues. The automatic audit trail and one-click legal reports provide instant, organised evidence for any audit or dispute, transforming compliance from a major worry into an automated, effortless process.

Managing Multiple Properties for Letting Agencies

Agencies can scale their operations without scaling their headaches. AskLettie provides a single, calm dashboard to oversee maintenance across entire portfolios. It standardizes the initial response, ensures no request is missed, and creates clear reports for each property and landlord client, dramatically improving operational efficiency and client satisfaction.

Empowering Self-Managing Landlords

Solo landlords regain their evenings and weekends. AskLettie handles the out-of-hours queries and constant WhatsApp messages, triaging issues and only escalating urgent matters. This transforms property management from a 24/7 job into a controlled task, saving countless hours and reducing stress while maintaining a highly professional, responsive service for tenants.

Streamlining Emergency and Urgent Repairs

When a tenant reports a leak or loss of heating, every minute counts. AskLettie instantly recognizes high-severity keywords and visual cues from photos. It can immediately escalate the issue to the landlord with all necessary details pre-compiled, while also providing the tenant with immediate, calm next-step advice, ensuring faster resolution and demonstrable duty of care.

Frequently Asked Questions

How does AskLettie handle tenant onboarding?

Onboarding is fully automated and simple. After you sign up and add your property details, you simply invite your tenants via a WhatsApp link. There are no new accounts or apps for them to download. Lettie integrates directly into their existing WhatsApp, providing a seamless and instant start to the professional, automated service.

Is my data and my tenants' data secure?

Yes, security and privacy are paramount. Your dashboard serves as a centralised, secure evidence locker. All communication logs are stored securely. Furthermore, AskLettie guarantees zero spam; tenant phone numbers collected through the service are never used for marketing purposes, ensuring trust and compliance.

Can AskLettie actually understand complex repair issues?

Absolutely. Unlike basic chatbots, AskLettie's AI is specifically trained on a massive library of real maintenance cases and thousands of official appliance and boiler manuals. Combined with its visual analysis and live internet access, it can triage problems with expert precision, understand specific model-related faults, and provide accurate guidance or escalation.

What if a tenant's issue requires a human?

AskLettie is designed for intelligent triage, not to replace human judgment. It expertly handles initial contact, information gathering, and simple guidance. For complex issues or those requiring a contractor, it seamlessly escalates the complete log with all details, photos, and its assessment directly to you via the dashboard, so you can take informed action immediately.

Pricing of AskLettie

AskLettie offers simple, transparent pricing to fit different portfolio sizes. All plans include core features like 24/7 AI triage via WhatsApp, full web dashboard access, and complete issue logging. Discounts are available for annual billing.

Starter Plan: Priced at £10 per month (or £5/month when paying yearly). This plan is ideal for smaller portfolios, supporting up to 2 properties with a maximum of 3 tenants per property. It includes automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10/month when paying yearly). This plan is designed for growing portfolios, offering higher capacity limits for properties and tenants to manage a larger number of rental units efficiently.

New users can get 50% off their first three months by using the coupon code FIRST3 at sign-up.